This English translation is provided for convenience only. If there is any difference between the English and the Hebrew versions, the Hebrew version is binding.
This page sets out everything you need to know about delivery dates, delivery areas, farm pickup, and your right to cancel under the Israeli Consumer Protection Law, 5741-1981. This page forms an integral part of the site terms.
Order and delivery times
- We are a small farm in the Upper Galilee, and we can’t always reach every part of the country every week. That’s why our deliveries go out on selected dates during the month, which we update from time to time. After you order, we’ll let you know when the next delivery goes out — thank you for your patience. Want to know when the next delivery is? Write to us or give us a call, and we’ll be happy to let you know.
- Delivery is coordinated with the customer. The cheeses are shipped chilled, so it is important to be available to receive them.
Delivery areas and charges
- Delivery areas: Central Israel, the Sharon, the Galilee and Haifa.
- Delivery charge: ₪50.
- On orders over ₪500 — delivery is free.
- If your address is outside our delivery areas, write to us at info@gvinage.co.il and we’ll see what we can do.
Farm pickup — free of charge
- Rom Farm, Mount Kamon — Sunday to Thursday, 09:00–15:00.
- Your order will be waiting for you, ready. We’ll email you when it is ready for pickup.
Right to cancel
A purchase on the site is a “distance sale” under the Consumer Protection Law. Your cancellation rights, by type of order, are set out below.
Cheeses and food products
Please note: cheese is a fresh, perishable food product. Under the Consumer Protection (Cancellation of Transaction) Regulations, there is no right to cancel and return perishable goods once they have been delivered. We cannot take back a food product that has left our refrigeration — not for commercial reasons, but for food-safety reasons.
- Cancelling before the delivery goes out: you can cancel an order at any time until it goes out for delivery and receive a full refund with no cancellation fee. Just write to us.
- A defective or spoiled product, or one that does not match your order: this is fully our responsibility. Contact us within 24 hours of delivery with a photo, and you will receive, at your choice, a replacement or a full refund — including the delivery charge, and with no cancellation fee at all.
Workshops, tastings and farm tours
- You can cancel your participation within 14 days of the transaction, provided the cancellation is made at least 7 working days (not counting days of rest) before the workshop date.
- Cancellation within the 7 working days before the workshop is not refundable, since your place has been held for you and the number of places at each session is limited. We’ll be glad to try to move you to another date, subject to availability.
- If GVINAGE cancels or postpones a workshop — you will receive an alternative date or a full refund, as you prefer.
Cancellation fee
Where a cancellation entitles you to a refund but does not result from a defect or a mismatch, GVINAGE may charge a cancellation fee of up to 5% of the transaction price or ₪100 — whichever is lower. In practice, we do not charge any cancellation fee for cancellations made before the delivery goes out.
Extended cancellation period
A person with a disability, a senior citizen (aged 65 or over) or a new immigrant (up to 5 years in Israel) may cancel a transaction within four months of the transaction or of receiving the product, whichever is later — where the transaction was preceded by a conversation between the parties (including by phone or in writing). Here too, the exception for perishable food products still applies. We may ask for a document confirming eligibility.
How to cancel
- Send an email to info@gvinage.co.il, or call us.
- Please include: your full name, the order number, and your ID number if you are cancelling under the extended cancellation period.
- We will confirm receipt of your notice in writing.
When you will be refunded
- Refunds are made within 14 days of receiving the cancellation notice.
- The refund is made to the same means of payment used for the transaction, crediting the full amount actually charged (less any cancellation fee, where applicable).
Questions?
Write to us at info@gvinage.co.il and we’ll get back to you. Last updated: 25 August 2026.